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Helping you to find more evidence

Customer Support

Our Customer Support Team offer technical support to both our direct and in-direct customers who are located around the world.  Our US team provide a first line support and field engineering service to our US customers and are supported by our second line support team based at our HQ in Evesham, UK.  Parts of Europe are also supported and serviced directly by f+f with the remainder of the world serviced via our indirect channel representatives supported by the Evesham team.

Problem resolution and maximising up-time is a cornerstone of our support and service strategy and continuous improvement plays a key part in this to ensure we are always moving forward and delivering a positive customer experience.

Our Mission Statement guides all we do:

Enhance the Customer Experience by delivering service excellence across a professional and responsive Customer Support organisation that maximises product up-time and delivers high quality engineering, installation and training services.

Contact Us

UK Team

  • customersupportteam@fosterfreeman.com
  • +44(0)1386 768 050
  • foster+freeman Customer Support | Vale Park | Evesham | WR11 1TD | UK

US Team

  • uscustomersupportteam@fosterfreeman.com
  • 888 445 5048
  • foster+freeman USA Customer Support | 46030 Manekin Plaza | Suite 170 | Sterling | VA 20166 | USA

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Training Courses

foster+freeman offer a wide range of accredited and non-accredited short courses, specialist training and Continuing Professional Development (CPD) programmes delivered either in-house, online, or on-site internationally.

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Crime-lite®XHandheld, Multi-Spectral LED Light Source with Advanced Functionality
Crime-lite®XHandheld, Multi-Spectral LED Light Source with Advanced Functionality
Allyce edit
Allyce edit

Meet the Team

Get to know more about the fantastic people who make up our dedicated Customer Support, Field Service and Training departments.

Meet Us

Foster + Freeman Ltd.
Registered No. 01403147 England
Vale Park, Evesham, Worcestershire, WR11 1TD, United Kingdom
info@fosterfreeman.com
+44(0)1386 768 050

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  • Products
    • Questioned Document Examination
      • VSC Workstations
        • VSC®8000/HS
        • VSC® PDi+
        • VSC®800
        • VSC®80/FS
        • VSC®80i
      • Rapid Examinations
        • VSC® PDi+
        • VSC®QC1+
        • eye-D2®
      • Laboratory Systems
        • ESDA®2
        • foram®3
    • Forensic Light Sources
      • Multi-Spectral Illumination
        • Crime-lite® AUTO
        • Crime-lite® X
      • Handheld ALS
        • Crime-lite® LASER
        • Crime-lite® 82S
        • Crime-lite® 82L
        • Crime-lite® 42S
        • Crime-lite® 2
        • Crime-lite® XL
      • Laboratory ALS
        • DISCOVER®
        • Crime-lite® ML PRO
        • Crime-lite® ML2
        • Crime-lite® MLD
        • Crime-lite® AUTO
    • Fingerprints
      • Imaging Systems
        • DISCOVER®
        • DCS® 5
        • CSU
        • AARI®
          • Amino Acid Validation Targets
      • Fuming Systems
        • MVC® FFLEX S
        • MVC® FFLEX M
        • Cyanoacrylate Validation Targets
        • MVC®lite
        • RECOVER LFT
        • PolyCyano UV
      • Novel Techniques
        • fpNatural® Powders
    • Trace Evidence Analysis
      • ffTATM
        • GRIM Glass Refractive Index Measurement
        • Raman Spectroscopy
        • Polarized Light Microscopy
        • Micro Spectrometry
        • Fluorescence Imaging
      • foram®3
      • Raman Spectra Databases
  • Solutions
    • Forensics: Crime Scene Examination
    • Forensics: Laboratory Screening
    • Forensics: Fingerprints
    • Forensics: Trace Evidence
    • Forensics: Questioned Document Examination
    • Document Authentication: Travel & Identity Documents
    • Document Authentication: Philately
    • Document Authentication: Security Printing
    • Document Authentication: Brand Protection
    • Tactical: CBRNE
    • Tactical: TSCM
  • Training & Support
    • Forensic Training Courses
    • Webinars
    • Customer Support
  • Company
    • Innovation
    • News & Updates
    • Events
    • Commitment to Quality
      • Accreditations
    • Recruitment
      • Working at foster+freeman
      • Current Vacancies
      • Graduate Careers
      • Apprenticeships
  • Contact
    • Request Quote
    • Request Demo
    • Contact Us
    • Global Offices
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