Get to know us
Customer Support Team
Tony Waknell
Global Head of Customer Support
With a wealth of corporate experience across Customer Support, Management and Training, Tony is passionate about ensuring our customers receive an unrivalled experience. A man of action, Tony holds a 3rd degree Aikido black belt and is a big fan of Top Gun (mostly the original).
UK and EU Customer Support & Service Team
Paul White
Senior Customer Support Engineer
Paul has been with us for over 20 years after completing his degree in Biological & Computer Sciences. He is an IT systems expert with extensive product knowledge. When he’s not travelling Paul loves to read, his favourite book being The Volunteer by Jack Fairweather.
Marc James
Senior Field Service Engineer
With over 30 years at foster+freeman, Marc is an expert on all of our equipment!
Carl Townsend
Customer Support Engineer
Carl studied Electrical and Electronic engineering and has over 25 years experience in technical engineering and customer support. A passionate Aston Villa supporter, Carl enjoys walks with his family, listening to reggae and ska and reading a good autobiography.
Carl Townsend
Customer Support Engineer
Connor has been with us for 5 years and during that time has continuously moved up within the company, gaining vital experience and product knowledge. As an experienced traveller with a B2B background, he’s a fantastic fit for our Customer Support Team. He loves all things with an engine and is currently taking a break from restoring bikes and cars to travel around Asia when possible!
Daniela Raponi
Customer Service & Support Administrator
Born and raised in Italy, Dani has always been driven by a curiosity for different languages and cultures, a trait that helps connect with the diverse clients we serve around the world.
Her expertise lies in communications, attending to complex client needs, and building long-term loyalty for large-scale organizations. She thrives on the logistics of coordinating servicing, repairs, and maintenance to ensure clients remain fully compliant and supported.
Outside of work, Dani finds life balance through Yoga, Painting and Music alongside a weekend role of full-time ‘Basketball Mom’!
US Customer Support Team
Allyce McWhorter
Customer Support Manager,
North America
Allyce has been with us for 8 years, she holds a masters in Forensic and Investigative Science and now specialises in product training and service. A keen scuba diver, it may surprise you that her favourite film is Deep Blue Sea.
Richard Nian
Field Service Engineer
Richard has many years of experience with machine repairs, tech support, and upgrading across industries, with a Master’s degree in IT. He loves the outdoors and doing DIY, with his favourite activities being camping, biking, and home improvement.
Jeff Wilson
Field Service Engineer
Jeff is an expert with 25 years of experience in IT. Outside of work you can find him camping, working on classic cars, playing pinball or enjoying live music.